Optimisation of your Micad HelpDesk will drive efficiencies and a rise in confidence of your users.
Developed jointly by myself and James, (both long term former front line Users of the Micad System in Health and Academic fields respectively), our support package will assist you in achieving the very best from your Help Desk in terms of configuration, practical day to day use, management and reporting.
As time may have passed since your original implementation, your configuration could have become outdated, meaning that properties, assets, work categories, resources, PPM's etc may have become redundant. It is important that you understand how to manage change within your module to prevent it from becoming outdated or full of legacy information.
In our experience, systems which are not actively managed and kept up to date do not provide credible, up to date information. In the commercial world we now live in, it is of utmost importance to understand how you are managing reactive / planned maintenance or soft services and our service will assist you in achieving this.
Our support package consists of two days on site with you and your teams to focus upon:
1. Your requirements from the system in terms of all elements you have invested in:
Soft Services Module;
Purchase Order Module;
2. Your current system configuration in relation to each of the above;
3. Your reporting requirements and advice upon required reports (including scheduled (automatic) reporting (i.e show me all of my open priority tasks at 8am every Friday morning).
Our approach to the delivery of the tasks above is as follows:
a. Consideration of the current configuration of all aspects of your system;
b. Meeting with key stakeholders to clearly understand any requirements or issues faced day to day within their specific areas;
Service / HelpDesk Operatives or Administrators;
Those responsible for Reactive Maintenance Management;
Those responsible for Planned Maintenance Management;
Those responsible for Soft Services request Management;
Those responsible for Resource Management;
Those responsible for Stock Management;
Those responsible for Reporting from the system
c. Advice and practical support as to how to reconfigure your system in line with existing functionality to elicit the best from it in line with your requirements;
d. Advice as to how performance management of your workforce can be achieved using the system tools.
Contact us by telephone on (0191) 383 7444, email here or by completing the contact form below to discuss your requirements or make a booking for us to attend your site.
Benefits of engaging EFM Consulting to support you in the optimisation of your Micad HelpDesk:
Delivery of the service by a Micad Support Partner with front line practical experience in the design and build of the HelpDesk with Micad Systems;
Appropriate configuration of the module to deliver against your specific requirements;
Comprehensive understanding of the functionality of the system;
Optimum use of the system or modules as soon after migration as possible;
Early User commitment through informed stakeholder engagement sessions;
Enhanced reporting capabilities
James is a Licentiate of the Chartered Institute of Building Service Engineers and a Member of the British Institute of Facilities Management.
Joining EFM from a previous senior operational role in the Higher Education sector, he is an experienced user of the Micad system; specialising in the HelpDesk and Compliance modules and the practical and operational utilisation of the same to provide organisations with the functionality, reporting capability and compliance management required to effectively manage their workforce and estates.
James implicitly understands the potential barriers organisations face when implementing and operating new systems and provides professional and practical support to overcome such barriers. He ensures that any modules of the Micad system used by organisations are fully understood through professional training and thereby fully utilised to support specific service delivery and business activity.
James leads on our professional HelpDesk and Compliance Module implementation and optimisation services and delivers focused training on all aspects of the Micad system.